“There’s no turning back now,” on Nov 26th, the day after Thanksgiving, I find myself uttering these very words. It took a lifetime of experience to realize all of the gaps in the long term care industry, I was at a point where I could do something about it, and now it was my responsibility to make the needed changes. These changes had to begin with the systems and services that I was to put in place. To begin, I felt it to be important that the company remain at a size where it all feels like a close community based living environment. More often than not, through my experience I saw that companies grew and expanded to quickly, losing the attention to detail, the passion for running a closer community, and ultimately compromising service to their customers, the residents. I hired a National Consulting firm to develop our strict clinical polices, so that if a resident comes to live with us in the afternoon, they’re not back in the hospital by the evening.
“My philosophy is, like my grandmother, mom and dad work hard their whole lives raising the kids, paying the bills on time…and I feel that they deserve to enjoy all the fruits of their labor…so they can relax and enjoy the remaining years.”
A highly trained and experienced, acute care based management team was put into place, and through this, they could manage any diagnosis that may arise in the Long Term Care environment. Through additional companies and services that I developed, I can successfully manage all of our residents ever changes health needs as they arise. From the come and go, healthy active lifestyle of the independent living resident, to the end of life hospice care, we bring the services right to our residents’ room. My philosophy is, like my grandmother, mom and dad work hard their whole lives raising the kids, paying the bills on time, cooking dinner, being responsible, accountable members of society, and I feel that they deserve to enjoy all the fruits of their labor in a community that promotes a rich array of activities, services, and exceptional amenities in an beautifully decorated environment, so they can relax and enjoy the remaining years. I provide an upscale cruise like atmosphere with the services and amenities that residents can really be excited about. They can look forward to, and enjoy the three meals a day prepared by our culinary chefs. Where it’s a greek frittata for breakfast instead of just prunes and cold cereal, chicken scallopine with sage and fontina, instead of just chicken fingers, and filet in a tomato basil cream sauce, instead of sloppy Joes for dinner. This is the care I would have wanted for all of my loved ones who have passed. There is much work to do in this industry, as it is ever changing. However, at Paramount, we are proud of the job we’ve done and stand by our performance. Such a wonderful feeling to fulfill the promise made so many years ago.
So many years have passed and now I’m faced with the passing of someone very near and dear to me. After all of the talk about how I need to make changes in this long term care industry, and how the lady (my grandmother) that had to experience the less than positive operations of a local nursing home, the girl, the woman who is my mother has just passed without having the opportunity to experience the hard work and dedication that I have devoted to this industry in which I love. She would secret shop the Paramount buildings and tell me of the good things that she saw as well as the things that she might add or improve. I always wanted to hear what she thought and I always would provide the senior management team her findings during the tour. But on that cold November evening she suffered from a cardiac event that ended her life so suddenly. As I arrived to the hospital in which my career in formal health care started, I found the woman that was significant in my life laying on a hospital bed lifeless. With my family at my side and in complete shock, I realized that at that moment my life was about to change….
Stay tuned in to Paramount for the update.